Refund policy

Refund Policy

Because Palmaria Dates products are freshly made and perishable, we do not accept routine returns of food products.

If your order arrives damaged, you receive the wrong item, or there is another issue with your order, please contact us at info@palmariadates.com within 48 hours of delivery or pickup. Please include your order number, a description of the issue, and photos when applicable.

We will review the issue and, when appropriate, may offer a replacement, partial refund, or full refund. Please do not return perishable products unless we specifically ask you to do so.

Approved refunds are issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.

This policy does not limit any rights you may have under applicable law.

Questions about an order or refund can be sent to info@palmariadates.com.